Credit Cards
We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. On request, you may elect not to have back ordered products shipped to you on availability and we will refund the amount of any unshipped products to your bank card. You will only be charged for shipping at the rate quoted to you on your purchase receipt, there is no charge for shipping a back ordered product to you. The entirety of the shipping charge will be applied to the first product(s) shipped on a multiple product shipment order.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products will get to you in 5 business days, 3 business days for those on the west coast. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for shipment within 2 business days. You may cancel your order at any time prior to shipping.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to send you our newsletter, The NACHRAL HOUSE VOICE, or other information that can enhance your wholistic living experience. If you only wish to receive emails relevant to your orders, when you get the 1st informational email from us unsubscribe and you will be taken off our mailing list, but you will still receive emails pertinent to your order(s). Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to the NACHRAL HOUSE site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our special promotions, contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the NACHRAL HOUSE site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. NACHRAL HOUSE is not responsible for the actions of third parties.

Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. You may also return any unopened, undamaged product within 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return up to 30 days from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Policy
Shipping Time — Most orders received will be shipped on the next available shipment day, provided the product ordered is in stock. Orders will be shipped in a timely manner (usually within 2 business days or less) so that you receive them within 5 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. We ship through the U S Post Office and cannot be responsible for shipping errors or delays once the order is delivered to the USPS. Consider any shipping or transit time offered to you by NACHRAL HOUSE or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Taxes
NACHRAL HOUSE will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, NACHRAL HOUSE shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. NACHRAL HOUSE shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, NACHRAL HOUSE will immediately issue a credit to your credit card account in the amount of the incorrect price. You may elect to pay the correct price and adjust your credit card billing as required.

International shipping: 
We do not ship outside the US.   

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of NACHRAL HOUSE., Copyright © 2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether NACHRAL HOUSE signs them or not. We reserve the right to make changes to this site and these Conditions at any time.